Returns, Refunds & Complaints Policy – Flower Delivery Sipson

Our Fresh Flowers Guarantee in Sipson

As a trusted local florist serving households and businesses throughout Sipson, Flower Delivery Sipson is committed to delivering only the freshest flowers to your doorstep. Our expert florists select each bloom with care, ensuring maximum quality and longevity. We proudly offer a Fresh Flowers Guarantee, underlining our dedication to your satisfaction and confidence in every bouquet we create and deliver in the Sipson area.

Damaged-on-Arrival Policy

We take utmost care in the preparation and delivery of every floral arrangement. However, if your flowers arrive damaged or in an unsatisfactory condition, please notify us as soon as possible on the day of delivery. To help us resolve your issue swiftly, we will ask for a clear photograph of the flowers or arrangement as received. This allows us to assess the situation accurately and ensure we deliver the high standard our Sipson community expects.

Flower Freshness Window

All arrangements from Flower Delivery Sipson are guaranteed fresh for at least five days from the day of delivery, provided that care guidelines are followed. If your flowers appear wilted or fail to maintain their freshness within this five-day window, and you have followed our care instructions, please contact us promptly so we can address your concerns. We are committed to upholding our Fresh Flowers Guarantee to every customer in Sipson and nearby business partners.

Refunds and Replacement Options

Depending on the nature of the issue, we offer a choice of either a refund or a replacement bouquet to our customers. If your flowers are damaged-on-arrival, have not met our freshness promise, or there has been an error with the order, you can request a full refund or opt for a complimentary replacement of the same or similar value and style. To qualify, claims must be reported within 24 hours of delivery for damage concerns or within the five-day freshness window for quality concerns. Your choice of refund or replacement will be processed promptly once your claim is verified.

Complaints Process

If you wish to make a complaint about any aspect of our service or product, please reach out to our customer care team detailing the nature of the issue and providing any supporting information or photographs, when relevant. We take every customer concern seriously and aim to respond within 24 hours of receiving your complaint. As a local Sipson business, your satisfaction is our highest priority and helps us consistently improve.

Local Florist Commitment

Flower Delivery Sipson has served the community for years, building a reputation as the go-to florist for households and businesses in our neighbourhood. We thank you for choosing us for your floral needs and trust that our Returns, Refunds & Complaints process reflects our dedication to service, quality, and the vibrant Sipson community.