Terms & Conditions for Sipson Flower Delivery Customers

Introduction

Welcome to Flower Delivery Sipson. These Terms & Conditions (T&Cs) govern your use of our online flower delivery services throughout Sipson and the surrounding areas. By placing an order or browsing our website, you agree to comply with and be bound by these terms. Please read these T&Cs carefully before making a purchase, as they stipulate your rights and obligations as a customer.

These terms apply to all customers in Sipson and neighbouring areas who use our online flower delivery services. The aim is to ensure clarity, transparency, and a positive experience for every customer.

Order Process

Placing an Order: Orders can be placed through our secure online platform. To process your order, we require your contact information, delivery address, recipient details, and payment information. You are responsible for ensuring the accuracy and completeness of these details. Incorrect or incomplete information may result in delays, failed deliveries, or additional charges.

Order Confirmation: Once you have submitted your order, you will receive an on-screen confirmation and, if selected, an optional order summary via your chosen notification method. This confirmation does not constitute acceptance of your order but acknowledges that your order has been received.

Order Acceptance: All orders are subject to acceptance and availability. Acceptance of your order and the formation of a contract between you and Flower Delivery Sipson occurs only when we dispatch the products to the delivery address provided. We reserve the right to decline or cancel orders before dispatch without liability if products become unavailable or payment is not authorised.

Product Substitution: Due to the seasonal nature of flowers and fluctuations in availability, we reserve the right to substitute items with products of similar style, quality, and value. In such cases, we strive to preserve the overall aesthetic and presentation of your chosen bouquet. If significant substitutions are required, we will attempt to contact you using the details you provided.

Payments

Accepted Payment Methods: Payments must be made at the time of ordering, using the payment methods available on our website (including but not limited to debit/credit cards and other secure online payment options). Full payment must be cleared before orders are processed and dispatched.

Pricing: All prices displayed on our website are in GBP (£) and are inclusive of VAT unless stated otherwise. Delivery charges are clearly displayed prior to submitting your order. Prices are subject to change without notice but changes will not affect orders already accepted and processed.

Payment Security: We use secure third-party payment processors to safeguard your transaction and personal data. We do not retain your full payment details. Transactions are subject to validation checks and approval by your card provider. If your payment is declined, your order will not be processed.

Delivery Terms

Delivery Areas: Our flower delivery services cover Sipson and the surrounding areas. We recommend you check our website or contact us to confirm delivery coverage prior to ordering.

Delivery Times: We strive to deliver your flowers on your chosen date. While we do our best to meet your specified date and approximate time slots, delivery is subject to availability, weather conditions, or events outside our control. Time is not of the essence in our contract and we do not guarantee exact times.

Failed Deliveries: If the recipient is unavailable at the delivery address, we may attempt to leave the flowers in a safe place or with a neighbour, in accordance with your delivery instructions. If unsuccessful, a delivery notification will be left and it will be the responsibility of the recipient or customer to arrange redelivery or collection. Additional delivery charges may apply for repeated attempts.

Order Amendments & Cancellations

Amendments: Should you need to make changes to your order (such as recipient name, address, or message), please contact us as soon as possible. While we will endeavour to accommodate requests, changes may not always be possible if your order has entered the preparation or dispatch stage.

Cancellations by Customer: You may cancel your order with full refund provided you notify us at least 24 hours before the scheduled delivery time. After this period, cancellation and refund options may be limited, especially for perishable items like flowers. Orders that are already being prepared or dispatched cannot be cancelled.

Cancellations by Us: We reserve the right to cancel your order at any time prior to dispatch due to product unavailability, technical errors, suspected fraudulent activity, or non-payment. In such cases, we will notify you promptly and issue a full refund where applicable.

Returns & Refund Policy

Perishable Goods: Due to the perishable nature of flowers, returns are not accepted once the order has been delivered and accepted at the designated address. However, if you receive flowers that are damaged, of unsatisfactory quality, or not as described, please contact us within 24 hours of delivery. Photographic evidence may be required to process your complaint efficiently.

Refunds: If your claim is valid, we will offer an appropriate remedy such as a replacement, partial refund, or full refund depending on the circumstances and subject to the nature of the complaint. Refunds are processed to the original method of payment within a reasonable timeframe.

Quality Assurance

We strive to provide the freshest flowers and the highest standard of arrangements. Flowers are natural products and variations in colour, shape, and scent may occur. All bouquets and arrangements are hand-prepared to order, and minor differences may occur from photographs shown on our website.

If any part of your order does not meet expectations, reach out to us promptly after delivery. Please quote your order details and include photos to assist with the resolution process.

Customer Responsibilities

It is your responsibility to ensure that:

• All delivery information provided is accurate and complete;
• The recipient is available at the delivery address on the specified date or that suitable alternative arrangements are left with us at the time of ordering;
• Payment is made in full at the time of order;
• Any allergies or special requirements are clearly communicated during the order process.

Failure to meet these responsibilities may affect delivery and our ability to fulfil your order to your satisfaction.

Limitation of Liability

To the maximum extent permitted by law, Flower Delivery Sipson shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or any delay, loss, or failure in delivery of products, except where caused by our negligence or breach of contract.

Our total liability for any loss or damage arising under these Terms & Conditions will not exceed the total amount paid by you for the relevant order in question. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or for any other liability that cannot lawfully be excluded.

Please note that flowers are perishable and require suitable care upon receipt. We are not responsible for any deterioration of products due to mishandling or failure to follow our care advice.

Intellectual Property

All content on our website, including images, text, designs, and product representations, is the intellectual property of Flower Delivery Sipson or its licensors. Unauthorised use of any content without express written permission is prohibited.

Data Protection and Privacy

We handle your personal data in accordance with applicable UK data protection regulations. Information provided to us during the order process is used solely for the purpose of fulfilling your purchase and will not be shared with third parties except as necessary for delivery and payment processing.

Details of how we collect, use, and protect your data can be found in our Privacy Policy.

Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be published on our website. Continued use of our website or services after such modifications constitutes acceptance of the updated terms.

Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of or relating to them are governed by and interpreted in accordance with the laws of England and Wales. By using our website and services, you submit to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes or claims.

Contact & Customer Support

If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Sipson and the surrounding areas, please refer to our website's customer support section for further information and assistance. We are committed to ensuring a positive and satisfactory experience for all customers.

Final Note

These Terms & Conditions are intended to provide clarity for customers ordering flower delivery in Sipson and nearby areas, ensuring that your rights and responsibilities are clearly outlined. We are dedicated to delivering both beautiful floral arrangements and excellent customer service at all times.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sipson, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sipson.

For assistance with orders, returns or account queries, please fill out the Contact Us form.